COMPETITIVE CAMERAS, LTD.

We want you to be completely satisfied with every purchase that you make from us. So, if for whatever reason you are not, here are our policies.

YOU CHANGED YOUR MIND‍

If you decide you no longer want an item that you purchased from us, you may return it along with the original receipt within 14 days following the date of purchase on your receipt. The following policies will apply.

• UNOPENED ORIGINAL PACKAGE:For unopened, unused merchandise, we will issue a refund for the full price and the applicable sales tax that you paid for the item. We cannot refund shipping.
• OPENED PACKAGE: If the package containing the item you are returning has been opened but the item has not been used, a 15 percent restocking fee applies. All original contents of the package must be present. This includes accessories, manuals, cables, printed documentation, warranty cards and other items included by the manufacturer in the original package. If any of these items is missing, we will not be able to accept the return. We will be unable to make exceptions to this policy.
  UPC CODES and SERIAL NUMBERS on the box must be intact. Packages with missing UPC CODES and SERIAL NUMBERS are not returnable.
  The OPENED PACKAGE provision does not apply to memory cards, ink cartridges, printers, backgrounds, software, film, physical media such as DVDs, drones, motorized stabilizers and batteries. Because of the nature of these items, once a package has been opened, we cannot accept a return.
• Refunds will be issued in the same form as the original payment. We cannot issue a cash refund on a purchase made by check or credit card.

MISSING ITEMS/ITEMS DAMAGED IN TRANSIT 

We would never knowingly ship you a damaged item or a piece of equipment with any of the “in the box” items missing. But things beyond our control happen in transit and if something happens to your item between the time it leaves our hands and reaches yours, here’s what to do.

• Notify us within two business days of receipt of the item. The faster you tell us, the faster we can make it right. But if you delay telling us, our ability to set things straight is greatly diminished. So you MUST LET US KNOW of missing items or items damaged in transit WITHIN TWO BUSINESS DAYS. 
• Follow the steps for returning merchandise to us as set forth below.Upon receiving the damaged item back in our possession,we will, at our discretion, either repair the item or exchange it for an identical replacement.‍ 

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RETURNING MERCHANDISE TO US

• A RETURN MERCHANDISE AUTHORIZATION (“RMA”) is required for all returns.
• RMAs are valid for ten days.
• RMA numbers may be requested online at competitivecameras.com/rma or by telephone at 214-744-5511 during our normal business hours.
• A completed RMA form must accompany all returns. RMA forms are downloadable at competitivecameras.com/rma.
• The RMA number must be clearly written on the return shipping box.
• Non-US customers please clearly mark VENDOR RETURNon the box to avoid import duties and customs charges.
• Ship the item back to us freight pre-paid. We cannot accept freight collect or COD returns. We strongly recommend a shipping method that provides tracking such as FedEx or UPS. We cannot be responsible for return packages that are lost or damaged in transit.
• We will process your credit and/or refund as quickly as we can. But please allow up to seven business days for us to complete the process. Credit will be posted to your credit/debit card in accordance with our merchant service provider’s policies. Typically, credits appear on your account within three to five days of us processing the return.
  If the item you purchased qualified for free shipping, we will deduct our standard shipping cost from the credit/refund.

At all times, Competitive Cameras, LTD is responsible only for the monetary value of merchandise purchased from us. We are not responsible for any consequential or incidental damage arising from the purchase or use of any merchandise obtained from us. 

Determination that these policies have been sufficiently and adequately adhered to by the customer will be at the sole discretion of Competitive Cameras, LTD.

INVENTORY AND ORDER FULFILLMENT

Our inventory changes from moment to moment. It is therefore possible that merchandise that you order via this website will show to be in stock when, in fact, it is out of stock. If this occurs in connection with an order you place, we will notify you as quickly as possible and in any case by not later than the next business day.

If we cannot immediately ship an order that you have placed, we will offer you the option of, a.) keeping the order on file and filling it when the merchandise you order is back in stock or, b.) cancelling the transaction.

With the exception of pre-orders as set forth below, will not charge your credit or debit card until we ship your order.

For merchandise that is out of stock, we will use our best efforts give you a date when it will again be available. But merchandise availability will always be in the hands of our manufacturers and suppliers and we cannot be responsible for the accuracy of the information that they provide to us.

PAYMENT & SHIPPING POLICY

COMPETITIVE CAMERAS accepts payments via MasterCard, VISA, American Express and Discover. If prior arrangements are made, COMPETITIVE CAMERAS will also accept payments via wire transfer or via the Automated Clearing House (ACH). International orders require prior arrangements. Contact COMPETITIVE CAMERAS at [email protected] to make arrangements for international orders.

We do not charge your account until we ship your order.

In most cases, orders received for in-stock merchandise by 2:00 p.m. Central Time in the United States Monday through Friday will ship the same day. Orders received for in-stock merchandise on Saturday, Sunday and holidays will ship the next business day. We ship via the most economical means available consistent with the exigencies attendant to a particular order. In most cases, that will be UPS Ground or FedEx Ground.

We will, at our discretion, sometimes require shipping insurance on high-ticket items. If insurance is required, the cost will added to the shipping cost of your order. We will, also at our discretion, sometimes require a delivery confirmation signature by an adult at the shipping address who is over the age of 18 years.

All orders are FOB at our shipping door in Dallas, Texas USA. Damage to merchandise incurred as a result of shipping is the responsibility of the carrier. It is the customer’s responsibility, upon the receipt of merchandise, to inspect the merchandise and the packaging for damage and to report any damage to the carrier immediately.

For purposes of the foregoing paragraph, shipping charges are, regardless of how they are accounted for on the purchase receipt, considered to be a part of the price of the merchandise being purchased and are therefore paid by the buyer. In cases where COMPETITIVE CAMERAS offers “free shipping,” the cost of the shipping should be considered as a discount on the purchase price of the merchandise.